For the past 25 years, Vianey Moreno has worked in the medical devices field and has shown a particular flare for improving the experience of customers and addressing any issues or concerns they may have. In 2018, she left California and arrived in Arizona looking for a new opportunity; and it was there that she ultimately found Pinnacle Transplant Technologies, a regenerative medicine company, that turned out to be a perfect fit for her skills.
Now Vianey handles complaints from PTT customers and potential adverse events, all with the goal of providing them with quality and safe allografts. For her efforts, the PTT leadership team recognized her with the honor of “Associate of the Month” for January.
“[Vianey] is responsible for working with external customers on complaints, and always provides them with suitable responses,” they shared. “In addition, she works with her peers and supervisors to accelerate work being done on change control system. Vianey is persistent, asks great questions, and has an intense focus on quality. She strives to ensure that PTT as a company provides the best products for our tissue recipients.”
She also takes immense pride in the mission of the company because of the role she and her other colleagues have in changing lives.
“I enjoy working with a company that is committed [to honoring] the donors’ family and providing the recipients allografts that will impact their quality of life,” she said. “Every day is an accomplishment, we are working hard every day to reach the company’s goals.”
Congratulations Vianey for this award, and thank you for your contributions to Pinnacle!